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Technical Support Engineer I

We have an immediate opening for a bright individual with strong analytical and problem-solving skills to join our support department. Your primary responsibility will be to provide phone and email support to our customers across North America. You will also provide support to Heroix Sales Engineers in the field while they work directly with the customers in their territory. If you enjoy working with people to research and solve a wide range of challenging technical problems, this is an opportunity you won't want to miss!

This position offers tremendous growth and learning potential. Because of the breadth and constant expansion of the platforms and applications supported by our products, you must be able to learn new technologies quickly. Heroix offers a rich technical environment and an unsurpassed level of teamwork to help you meet each day's new technical challenges.

A Bachelor's degree is required for this position. Excellent communication skills, attention to detail and a service-oriented personality are also needed. The ideal candidate will have 1-2 years of relevant technical experience, strong knowledge of Unix, Linux, and Windows NT/2000/2003, and superior analytical abilities. Familiarity with OpenVMS and Novell NetWare is a plus.

Boston and Metro South candidates only - no relocation

Location: Boston, MA
Job Code: TSEI

We provide an excellent compensation, with tremendous compensation incentives, and benefits package.

Send resume, introductory letter, and salary requirements referencing JOB CODE TSEI, to Heroix, Attn: Human Resources - Sales, 165 Bay State Drive, Braintree, MA 02184. Via email, send resumes to mail to: hr@heroix.com (include JOB CODE TSEI in subject) ; via fax to 781-843-3472. An Equal Opportunity/Affirmative Action employer.


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