Heroix Recognized for Excellence in Customer Care

Heroix was recently recognized for its customer service when Heroix Founder and CEO Howard Reisman was invited to deliver the keynote speech for the 2006 Storage & Systems Management Conference produced by ReedLogic. In the address, “Technical and Customer Care,” Reisman described Heroix’s approach to building strong customer relationships and laid out his vision for the industry.

Culture of Care

“Many companies may have successful technology, but the reality of dealing with the company afterwards is less than pleasant, and that’s not an effective model,” said Reisman. “At Heroix, it is built into our culture to be very focused on the customer, and we have very close relationships with them. Our employees have greater longevity than at most software companies, so they are able to get to know our products, the industry and the customers quite well, which results in a much faster, more efficient conversation with customers to get to the root of their issues.”

The speech may be viewed on the Heroix web site.

Businesses in All Sectors Rely on Heroix Longitude

With more than 20 years in the systems management space, Heroix has long held a reputation for delivering robust software as well as highly personalized customer support. Its new flagship product, Longitude, is agentless system and application monitoring software that enables IT organizations to improve performance and monitor Service Level Agreements, without requiring software to be installed on each server. Recent Longitude customer acquisitions include organizations in healthcare, municipal government, safety clothing manufacturing, insurance, automated toll collection, and sound technology.

Pre-packaged monitoring solutions are provided for Microsoft Windows®, RED HAT® Linux, SuSE® Linux, Sun Solaris™, Hewlett-Packard HP-UX®, IBM AIX®, Microsoft IIS, Apache™ Web Server, Microsoft SQL Server, Oracle®, MySQL, Microsoft Exchange Server 2000/2003, IBM WebSphere®, BEA WebLogic®, JBoss®, Infrastructure, User & Business Metrics.

Heroix offers a 14-day free trial of Longitude.