"Heroix Steps Up"

This is excerpted from an analysis by Jasmine Noel of Ptak, Noel and Associates (PNA). Read full article ... (PDF).

Heroix Longitude Handles Complexity with Ease of Use

[Heroix] Longitude neatly handles the technological complexity found in both mid-sized enterprises and large departments of global enterprises. Yet Longitude is also very quick to implement because of its agent-less data collection architecture and its integration of monitoring, alerting, SLA, reporting, and graphing into a single package.

Let us examine some examples of how Heroix has added more management sophistication to address customer issues without creating usage difficulties:

Problem: Ensuring infrastructure and SLA alerts are meaningful and remain so as usage patterns change.

If management systems deliver too many alerts that upon further analysis turn out to be false positives, it does not take long for administrators to begin ignoring the alerting system. This essentially kills the utility of the management system because alerts of real problems would be ignored. The keys to solving this problem are ensuring that metric thresholds more accurately reflect problem conditions and simplifying the means to update the thresholds as the resource performance profile changes.

Heroix solution: Take the guesswork out of picking the right thresholds.

For those situations where the thresholds should be different because the technology has a different performance profile, making the preset thresholds inappropriate, Heroix added analysis that administrators can use to determine the correct thresholds for their particular situations – for example, looking at metric averages over particular peak times. This improved threshold setting minimizes the number of spurious events and maintains the utility of the solution.

See more examples in the full article ... (PDF).

Heroix offers a 14-day free trial of Longitude.