Agentless Service Level Monitoring Keeps Heroix on Growth Path

Agentless Monitoring Software's Advanced Troubleshooting Capabilities and Expanded Network Coverage Yield Faster Time to Resolution and Increased IT Uptime

Newton, MA - December 11, 2006 – Heroix, a leading provider of application performance monitoring and management software, today announced the general availability of LongitudeV4, the latest update of its agentless IT infrastructure monitoring and reporting software for Windows, Linux and Unix platforms. Offering an integrated approach to monitoring IT performance and Service Level Agreements, Longitude provides reporting, alerting, automated correction, and SLA monitoring for applications, servers, IT infrastructure, networks, and SNMP devices to help companies ensure optimal business performance.

The new release provides increased control of IT performance management activities from a centralized monitoring console. Quicker troubleshooting and diagnostics can be achieved using additional event monitoring capabilities and a newly added real time statistics dashboard. Longitude V4 expands monitoring coverage to any SNMP-based devices via an intuitive graphical studio, and also adds consolidation of Windows Event logs, as well as a new archived report portal.

"Longitude's new event control, real-time dashboard and reporting for business users are all hallmarks of sophisticated incident and problem management solutions," said Jasmine Noel, founder, Ptak, Noel & Associates. "Yet Heroix has integrated these new capabilities into the product interface in intuitive ways which allows customers to reap the benefits without extensive product configuration or training. This usability insurance helps customers get the most value out of Longitude."

"We chose Heroix Longitude after an extensive search," said Greg Gootee, CIO at Mid Rogue Health Information Management Services (MRHIMS). "We were extremely impressed with how easy the product was to deploy and liked the fact that the reporting capabilities provide valuable data for a cross section of IT support staff. The product's agentless architecture and solid reporting, event monitoring, dashboard, and SLA capabilities are superior. As an ASP providing 24x7 access to electronic medical records, any IT problems we experience have a direct impact on our ability to serve our customers. With Longitude, we are able to effectively manage our SLAs and meet our customer obligations. Not only does Longitude provide rich performance monitoring capabilities, it offers a superior cost-to-value advantage."

Centralized Event Monitor - Acting as a central monitoring station for Longitude, the V4 Event Monitor allows users to drill down for real time troubleshooting, modify performance thresholds, and suspend or disable known "non-problems" without having to navigate away from the main event display.

Statistic Dashboard - A highly customizable, real-time dashboard speeds troubleshooting by displaying any combination of metrics from applications, servers, databases, web servers, email, and network devices. Time lines, dials, and thermometer graphs can easily be arranged in any order and marked with warning and critical thresholds to meet the monitoring needs of a variety of IT staff.

SNMP Studio - The SNMP Studio greatly expands Longitude's network monitoring reach by enabling users to easily monitor, report, and alert on the performance of a wide range of SNMP devices. Devices can be monitored simply by importing a MIB and selecting metrics of interest. The performance of firewalls, switches, routers, and other network devices, as well as custom applications that use MIBs, can now be easily understood, correlated with other data, and evaluated in terms of their impact on Service Level Agreements and the overall health of business critical applications.

Archive Report Portal - By effectively managing the types of reports presented to each individual, the Archived Report Portal makes it easy for line of business managers and other non-IT users to quickly comprehend the performance of relevant IT resources. In addition to streamlining access to data, the portal also allows organizations to implement policies to ensure that users are only presented with data they are authorized to view.

Windows Event Log Consolidation - Windows application, security, and system event logs can now be consolidated across the network and displayed in Longitude's Windows Event Log Viewer, or translated into Longitude events for display in the Longitude Event Monitor. Translated events can be used to trigger Longitude actions or correlated events, and event reports display statistics with drill down for more detail.

Heroix delivers award-winning software products that help organizations optimize the availability and performance of applications, databases, systems, and IT infrastructure running across multiple platforms. Today, with a presence in over 40 countries, Heroix has delivered performance management solutions to over 1,000 organizations worldwide, including Arrowsight, Fallon Clinic, Kaiser Permanente, Honeywell, Tembec, Motorola, Inc., and Young Broadcasting.