- January 5, 2007 – Heroix, a leading provider of application performance management software, today announced that Arrowsight, a Web-based Application Services Provider and leading developer of remote viewing services and software, has selected Heroix Longitude to ensure optimal performance of IT resources.
Arrowsight, whose client list includes McDonald's franchisees, Limited Brands, Plumrose USA and Finish Line, provides video services and software to entities in the food, manufacturing, security services, retail and healthcare industries that are looking to improve productivity, quality and safety performance.
"We chose Heroix Longitude after an extensive search," said Michael Hecht, IT Director at Arrowsight. "The product's agentless architecture and solid reporting, event monitoring, dashboard, and SLA capabilities are superior. As a Web-based Application Service Provider, any IT problems we experience have a direct impact on our ability to serve our customers. The proactive performance monitoring capabilities we get from Longitude are immense, and the cost-to-value ratio can't be beat."
Arrowsight's Web-based portal provides customers access to daily, weekly and monthly audits and compliance reports monitoring a myriad of benchmarks and critical control points focusing on compliance, safety, operational efficiency, customer service and inventory shrinkage. With so many of Arrowsight's servers being production, client-facing machines, optimal performance is not an option. It is a necessity in order to meet client requirements. Using Longitude, Arrowsight is able to automatically visualize and monitor key IT performance metrics and identify performance issues before they impact operations. Consolidated event and performance data reporting, and comprehensive SLA reports make it easy for Arrowsight to manage the effectiveness of all IT resources. Technical support members no longer spend hours per day reviewing log and data files to identify problems. Instead they rely on Longitude's pre-defined and customizable reports which make it easy to measure and understand performance, utilization, and service level availability. When abnormal system behavior is identified, alarms and notifications are sent to the appropriate staff so corrective actions can be taken. Historical data providing trend analyses makes it possible for Arrowsight to gain intelligence regarding optimal configurations for IT resources.
About Heroix
Heroix delivers award-winning software products
that help organizations optimize the availability
and performance of applications, databases, systems,
and IT infrastructure running across multiple
platforms. Today, with a presence in over 40 countries,
Heroix has delivered performance management solutions
to over 1,000 organizations worldwide, including
Arrowsight, Fallon Clinic, Kaiser Permanente,
Honeywell, Tembec, Motorola, Inc., and Young Broadcasting.
