Heroix Brings Clarity to Complex IT Application Performance and Network Monitoring Problems

Longitude V5 Agentless Software Consolidates and Correlates Performance Metrics to Ensure Control of IT Environments and Optimal Business Performance

Newton, MA – June 18, 2007 – Heroix, a leading provider of agentless, multiplatform application performance and network monitoring software, today announced the general availability of Longitude V5, the latest update of their award winning IT infrastructure monitoring and reporting software for Windows, Linux and Unix platforms. Longitude consolidates and correlates application, server, network, Service Level Agreement (SLA), and IT infrastructure performance metrics to help organizations bring clarity to their complex information technology environment and ensure optimal business performance.

Longitude V5 focuses on providing organizations the ability to manage IT performance and business service levels. New features accelerate time to deployment, deliver immediate insight, and expedite the resolution of IT performance problems. Customized real-time dashboards, reports and alerts, along with topology based-views and annotations for reports and SLAs, make it easy to identify the relationship between certain events and their impact on business service levels. The latest release also adds the ability to generate synthetic Web transactions and monitor virtual machines.

“Important findings or knowledge can be obscured by a deluge of IT data,” said Jasmine Noel, Co-founder, Ptak, Noel & Associates. “Often business stakeholders reading an SLA report or IT managers collaborating on problem resolution have to decode various unfamiliar charts and reports, and they usually end up with more questions than answers. Longitude’s new features focus on bringing the most relevant information into relief so that the meaning of the data is clearer. With more understanding comes faster problem resolution and better decision making.”

“Our customers rely upon us to ensure optimal performance of their critical IT business operations,” said Michael Hillenbrand, Director of AES Select Outsourcing at Access Enterprise Solutions, a provider of selective outsourcing, strategic consulting, and ERP optimization services. “Longitude’s agentless architecture provides us a robust, easily configured solution for monitoring customer SLAs. With Longitude, we are able to add significant value for our clients, as well as greatly reduce the workload of our support personnel. In less than one hour, we were able to install, customize and configure the operating system and database monitors to give us an overall view of the health of the entire system. We were sold on this product from day one and it has become an essential part of our service offering.”

Longitude’s advanced new features include:

• Annotated SLAs and Reports: Performance reports can now self-annotate by linking performance metrics with underlying event information, allowing immediate drill down for troubleshooting. Additionally, users can now add comments to reports and SLAs, such as background information about events or actions taken in response to a problem situation giving keholders a complete picture and understanding of the issue, cause, impact, and corrective measures.


• Synthetic Web Transactions: Essential for understanding and effectively managing Web user experiences, synthetic web transactions provide a critical piece to the business service puzzle. Longitude can now measure how users actually interact with Web-based applications, and incorporate those metrics into SLA monitoring, for a view that relates the end user experience to the key infrastructure components that support the application and its associated business service.


• Topology Based Network Representation: Graphical representations of resources based on geography, network topology or logical hierarchy make it easy to locate and prioritize problems. IT organizations can utilize built-in maps and grids or supply their own maps, facility photos, network diagrams, or other images.


• Auto Discovery and Other Scalability Enhancements: Consistent with Longitude’s Hour One Deployment goal, the auto discovery capability automatically scans and identifies the key applications and systems present on the network that need to be monitored – eliminating the manual task of setting up elements to be monitored. Longitude V5 also supports schedules for notifications and actions, as well as the suppression of events for maintenance periods and other expected situations.


• VMware Monitoring and Other Expanded Coverage: In response to the growing prevalence of virtualized computing environments, Longitude V5 monitors the virtual machine images themselves as well as the impact of those virtual machines on the physical hardware. Longitude V5 also adds support for monitoring IBM Director, WebSphere V6, SQL Server 2005, network shares, and log files.

Pricing and Availability:
Longitude V5 is available now. The pricing for basic OS monitoring starts at $299 per monitored system. Heroix offers a 14-day free trial of Longitude as well as an online Flash demo.

About Heroix
Heroix delivers award-winning application performance and network monitoring software products that help organizations optimize the availability and performance of applications, databases, systems, and IT infrastructure running across multiple platforms. Today, with a presence in over 40 countries, Heroix has delivered performance management solutions to over 1,000 organizations worldwide, including Arrowsight, Fallon Clinic, Kaiser Permanente, Honeywell, Tembec, Motorola, Inc., and Young Broadcasting.