Contact
Information
Technical support: support@heroix.com
Licensing and keys: keys@heroix.com
Sales inquiries: sales@heroix.com
Delivery
Download instructions will be sent with your
Order Confirmation email.
Documentation
Online help is provided within the Longitude
Web interface. Printable documentation is also available, and the Longitude Community Site provides additional documentation and technical resources.
License Keys
Longitude requires a license key based on your
licensed configuration. Instructions for requesting
your key will be sent with your Order Confirmation
email.
Order Confirmation
All orders are confirmed automatically via email.
If you do not receive an Order Confirmation email
within one hour of completing your purchase, please
contact Heroix at 800-229-6500x212 or sales@heroix.com.
Payment Options
Heroix accepts American Express, Discover, MasterCard,
and Visa for online payment. For other payment
options, please contact Heroix at 800-229-6500x212.
Privacy Policy
Heroix respects your right to privacy. While
we do collect personally identifiable information
via forms on our web site, we do not share that
with any other company. Please click
here to read our full privacy policy.
Secure Ordering
Your online order is processed securely using
SSL (Secure Sockets Layer).
Taxes
Taxes will automatically be applied to orders
from Illinois, Massachusetts, Texas, and Virginia.
Your company is responsible for all state and
local taxes if they are not applied at time of
purchase.
Terms & Conditions (License
Agreement)
The Heroix End User License Agreement is presented
as part of installation – please read it
carefully before installing and using the software.
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