Data Collections

This document summarizes the data collected by Longitude for each of Longitude application. Depending on the metric, data may be evaluated against a threshold, available for reports, or both. For additional details on Longitude metrics and how they are used contact Heroix Support.

Longitude Applications

Download PDF
Collection Monitors for:
HighDSBindingErrors Reports high DS Binding Errors
HighDSObjectErrors Monitors the percentage of directory store objects reported as in error due to a missing distinguished name, GUID, or relative distinguished name.
HighDSSearchErrors Monitors the percentage of directory store searches which returned with an error condition.
HighFileInstallErrors Monitors the percentage of file replica set file installs which resulted in an error.
HighFRSBindingErrors Monitors the percentage of failed RPC bind attempts attributed to the file replica set.
HighFRSChangeOrderAborted Monitors the percentage of file replica set change orders which are aborted.
HighFRSChangeOrderRetired Monitors the percentage of file replica set change orders which are retired.
HighPacketErrors Monitors the percentage of control/data packets not sent to an outbound replication partner due to some error condition.
HighFRSAuthFail Monitors the level of File Replica Set authentication failures.
HighFRSChgOrderEvap Monitors the percentage of file replica set change orders which are evaporated.
HighAuthenticationReq Reports high authentication request rate
HighKDCReq Reports high KDC request rate
HighSyncReqFailure Reports high synchronization request failures
ReplicationActivity Monitors the total replication activity, inbound and outbound in Kbytes
HighReplSyncGrowth Monitors the growth of replication synchronizations in the queue.
DHCPDownload PDF
Collection Monitors for:
ServiceNotRunning Reports if DHCP Windows Services have stopped.
LowFreeAddresses Reports when the number of free addresses in a DHCP scope is low.
LowTotalFreeAddresses Reports when the number of free addresses over all DHCP scopes is low.
ExchangeDownload PDF
Collection Monitors for:
DiskSpaceLow Reports when the disk space is low.
PublicFolderTooManyMessages Reports when the total number of messages in one or more public folders is too high.
PublicFolderTooMuchStorage Reports when the total size in megabytes of one or more public folders is too high.
PublicFolderInactive Reports when a public folder is inactive. This rule is not supported for Exchange 2007.
FldDatabaseNotMounted Reports when a public folder database is not mounted. This rule is not supported for Exchange 2007.
FldDatabaseTooBig Reports when the total size of a public folder database is too high. This rule is not supported for Exchange 2007.
MailboxTooManyMessages Reports when the total number of messages in one or more mailboxes is too high.
MailboxTooMuchStorage Reports when the total size in megabytes of one or more mailboxes is too high.
MailboxInactive Reports when a mailbox is inactive. This rule is not supported for Exchange 2007.
MbxDatabaseNotMounted Reports when a mailbox database is not mounted. This rule is not supported for Exchange 2007.
MbxDatabaseTooBig Reports when the total size of a mailbox database is too high. This rule is not supported for Exchange 2007.
HighMessageQueue Reports high number of messages in any of the queues.
HighRPCRequests Reports high number of MAPI RPC requests presently being serviced by the Microsoft Exchange Information Store service.
HighRPCLatency Reports high RPC Latency.
LowAvailableMemory Indicates the amount of physical memory (in MB) immediately available for allocation to a process or for system use
HighPoolNonPagedBytes Indicates the number of bytes in the kernel memory nonpaged pool. It is an area of system memory that must remain in physical memory as long as the objects are allocated.
HighPoolPagedBytes Indicates the number of bytes in the kernel memory paged pool. It is an area of system memory for kernel objects that can be written to disk when they are not being used.
LowFreePageTableEntries Indicates the number of system page table entries that are available. The kernel drivers use system page table entries for holding I/O and driver data in kernel memory.
HighProcessorPct Indicates the percentage of time the processor is running non-idle threads.
HighProcessorQueLen Indicates the number of threads in the processor queue. There is a single queue for processor time, even on computers with multiple processors. It shows ready threads only, not currently running threads.
HighDiskReadTime Indicates the average time (in seconds) to read data from the disk.
HighDiskWriteTime Indicates the average time (in seconds) to write data to the disk.
LowVMLargestBlock Displays the size (in bytes) of the largest free block of virtual memory.
Low16MBFreeBlocks Displays the total number of free virtual memory blocks that are greater than or equal to 16MB.
LowTotalFreeBlocks Displays the total number of free virtual memory blocks regardless of size. This is used to measure the degree to which available virtual memory is being fragmented.
LowTotalFreeBlockBytes Displays the sum in bytes of all the free virtual memory blocks that are greater than or equal to 16MB. It monitors store memory fragmentation and forms a line that slopes down when memory is consumed.
HighHeapErrors Indicates the total number of exchmem heaps that failed allocations due to insufficient available memory.
HighMemoryErrors Indicates the total number of exchmem allocations that could not satisfied by available memory.
HighNetworkPacketErrors Indicates the number of outbound packets that could not be transmitted because of errors.
HighAdditionalHeaps Indicates the total number of exchmem heaps created by store after startup.
HighPageRate Indicates the rate at which pages are read from or written to disk to resolve hard page faults. This counter is a primary indicator of the types of faults that cause system-wide delays.
ServiceNotRunning Reports when a service related to Exchange, such as MsExchangeSA or SMTPSvc, is not running.
DomainExcessMailRecvd Reports when one or more domains has received too much e-mail, measured by either messages or bytes.
DomainExcessMailSent Reports when one or more domains has sent too much e-mail, measured by either messages or bytes.
ImcExcessMailRecvd Reports when the Internet Mail Connector has received too much e-mail, measured by either messages or bytes.
ImcExcessMailSent Reports when the Internet Mail Connector has sent too much e-mail, measured by either messages or bytes.
UserExcessMailRecvd Reports when one or more users has received too much e-mail, measured by either messages or bytes.
UserExcessMailSent Reports when one or more users has sent too much e-mail, measured by either messages or bytes.
ServerExcessMailRecvd Reports when one or more servers has received too much e-mail, measured by either messages or bytes.
ServerExcessMailSent Reports when one or more servers has sent too much e-mail, measured by either messages or bytes.
HyperVDownload PDF
Collection Monitors for:
HostCpuBusy Checks for high CPU usage on a Host
VMCpuBusy Checks for high CPU usage on a virtual machine
HighIORate Checks for high IO rate on a Host
VMHighIORate Checks for high IO rate on a virtual machine
LowFreeSpace Checks for low free space on a Host disk
LowFreeMemory Checks for low free memory on a Host
VMLowFreeMemory Checks for low free memory on a virtual machine
HighMemoryPressure Checks for high memory pressure on a Host
VMHighMemoryPressure Checks for high memory pressure on a virtual machine
HighNetworkUsage Checks for high network utilization on Host network interfaces
VMHighNetworkUsage Checks for high network utilization on VM virtual network interfaces
Report Reports on:
VM CPU% CPU % Used
VM Memory Used Memory %
VM Mem Pressure Memory Pressure
VM Disk I/O Disk Read Rate (KB/sec), Disk Write Rate (KB/sec),Disk Read + Write Rate (KB/sec)
VM Disk Queue Length Disk Queue Length
VM Network Data Network KB/sec Read Rate, Network KB/sec Write Rate, Sum of Network KB/sec Read + Write Rates
VM Network Packets Network Packet Read Rate, Network Packet Write Rate, Sum of Network Packet Read + Write Rates
Host CPU % Host CPU Usage %
Host Processor CPU% Host CPU Usage % per Processor
Host Memory Host Used Memory %
Host Mem Pressure Host Average Memory Pressure %
Host Disk I/O Host Disk I/O Read Rate (KB/Sec), Host Disk I/O Write Rate (KB/Sec), Host Disk I/O Read + Write Rate (KB/Sec)
Host Disk Queue Length Host Disk Queue Length
Host Disk Storage Host Disk Storage Free %
Host Network Data Host Network Read Rate (KB/Sec), Host Network Write Rate (KB/Sec), Host Network Read + Write Rate (KB/Sec)
Host Network Packets Host Network Read Rate (Packets/Sec), Host Network Write Rate (Packets/Sec), Host Network Read + Write Rate (Packets/Sec)
IBM DirectorDownload PDF
Collection Monitors for:
FanStatus Reports fan problems
MemoryStatus Reports memory problems
NetworkStatus Reports network problems
PowerSupplyStatus Reports power supply problems
ProcessorStatus Reports processor problems
TemperatureStatus Reports temperature problems
VoltageStatus Reports voltage problems
IISDownload PDF
Collection Monitors for:
HighAspRequestRejects Reports Asp high rejected requests
AspRequestCount Reports when the number of Asp requests changes dramatically
LowCacheHits Reports when the system cache hits is low.
HighCacheFlush Reports high cache flushes rate.
HighFtpDataTrans eports when the FTP transfer volume increases dramatically
FtpHighAnonymousUser Reports high anonymous user rate
SessionCount Reports when the number of asp sessions serviced changes dramatically
HighNotFoundRate Reports a high web page or file not found error rate.
MethodRequests Reports when the number of method requests changes dramatically
HighDataTransmission Reports when the data transferred increased dramatically
HighAnonymousUser Reports high anonymous user rate
Insight ManagerDownload PDF
Collection Monitors for:
SysBatteryStatus Monitors the condition of the system batteries.
ClusterNodeCondtion Monitors the condition of individual nodes of a cluster.
ClusterResCondtiion Monitors the overall condition of the remote insight board.
ServiceNotRunning Monitors the services associated with the Compaq Insight Manager.
CritLogErrs Monitors the Insight Manager Critical Error Log for new entries.
DriveProblems Monitors for drive errors and problems
FltToIFanStatus Monitors the status of individual fault tolerant fans on the server
FltToIPowerSupplyStatus Monitors the status of individual fault tolerant supplies on the server
ResPerfCondition Checks for high values on some basic performance indicators such as percent of time the CPU is busy, the file system read/write rates, the bytes transfer rate for the file system read/write operations and the percent of physical memory used
Status Monitors many status conditions
TemperatureStatus Monitors the status of individual temperature sensors on the server
MySQLDownload PDF
Collection Monitors for:
LockedProcesses Reports MySQL locked processes.
TooManyThreadsConnected Reports if there are more than a specified number of clients connected.
TooManyThreadsRunning Reports if there are more than a specified number of queries running.
Requests Reports when the number of requests changes dramatically.
TooManyOpenedTables Reports if there are more than a specified number of tables opened.
SelectFullJoin Reports if there are too many joins performed without using indexes.
TooManySlowQueries Reports if there are a large percentage of queries that have taken a long time to create or that are not using indexes.
LowReadCache Reports if the read cache percentage is too low.
LowWriteCache Reports if the write cache percentage is too low.
TableSpaceFull Reports the amount of free space available to tablespaces on the database.
Network DeviceDownload PDF
Collection Monitors for:
BadCommNameAlert Reports when attempts are made to connect to the Network Device via SNMP with an incorrect Community Name.
HighBandwidthUtil Reports High Bandwidth Utilization.
PktErrors Reports when a High Number of IP Packet errors are detected.
TCPConnections Reports when a High Number of TCP Connections are detected.
TCPErrors Reports when a High Number of TCP errors are detected.
TCPRetransmits Reports when a High Number of TCP Retransmits are detected.
UDPErrors Reports when a High Number of UDP errors are detected.
LongQLen Reports when a long Output Queue Length is detected.
TotalSecurityViolations Reports MIP Security Violations.
MobileIPtrap Reports Mobile IP Events.
ParamsReset Reports when device parameter changes via SNMP have been detected.
StatusCheck Reports a Device Status if other than Operational.
HighIcmpErrors Reports when a High Number of ICMP errors are detected.
OpenManageDownload PDF
Collection Monitors for:
ChassisProblem Reports OpenManage Chassis problems.
CurrentCondition Reports OpenManage electrical current conditions.
MemoryProblem Reports OpenManage memory problems.
ProcessorProblem Reports a processor problem.
ArrayDiskProblem Reports an ArrayDisk status that is neither online nor ready.
TempatureCondition Reports OpenManage temperature conditions.
VoltageCondition Reports OpenManage voltage condition.
FanProblem Reports OpenManage Cooling device (fan) problems
PowerSupplyProblem Reports OpenManage power supply problems
OracleDownload PDF
Collection Monitors for:
CtrlFileStatus Reports on the status of the control files for the database.
DictCacheHitRatio Reports poor dictionary cache efficiency.
InstanceStatus Reports Oracle instances that are down.
LongQueries Reports long running queries.
ConnectionRate Reports high connection rates.
DbCacheHitRatio Reports poor database cache efficiency.
RedoLogBufferWaits Reports excessive transactions waiting for a redo log buffer.
SortsInMemory Reports database instances with not enough sorts performed in memory.
TablespaceStatus Reports the status of tablespaces on the database.
TablespaceFull Reports the amount of free space available to tablespaces on the database.
Report Reports on:
Block Changes Block Change Rate per instance
Cache Database Cache Hit %/Ratio, Physical Reads, Block Gets, Consistent Gets, Dictionary Cache Hit %, Cache Gets, Cache Misses
Connections Connection Rate per instance, Current Connections per instance
CPU Usage Total CPU %, Parse CPU % per instance
Executions Execution Rate per instance
Instance Space Free Space, Used Space, Total Space per instance
Logical Reads Logical Read Rate per instance
Long Queries Units Completed, Elapsed Time, Time Remaining, Message for longest running queries on each computer
Memory Sorts In Memory, Disk Sorts, Sorts In Memory % per instance
Parse Calls Hard Parses, Total Parses, Hard Parse % per instance
Physical I/O Physical Read Rate, Physical Write Rate per instance
Redo Log Redo Generated Rate, Redo Log Space Wait Request, Redo Log Space Wait Time per instance
Tablespace Total Tablespace (Kb), Total Free Tablespace (Kb), Tablespace Free % per table/instance
User Transactions User Commit Rate, User Rollback Rate per instance
SQL ServerDownload PDF
Collection Monitors for:
BufferCacheEfficiencyLow Reports when the SQL Server data cache hit ratio is low.
LogsFull Reports when the transaction logs associated with the databases hosted on the server are too full.
DiskSpaceLow Reports when the disk space is low.
DiskBusyPctHigh Reports when the disk utilization high.
ServiceNotRunning Reports when a SQL Server service is not running.
LowFreeMemory Reports when the percent of memory available to be used by SQL Server is low.
BlockedProcess Reports when a SQL Server process is blocking another process.
HighCpuTimeProcesses Reports when one or more SQL Server processes has used too much CPU time.
HighDiskReadTime Reports when the average time (in seconds) to read data from the disk is too high.
HighDiskWriteTime Reports when the average time (in seconds) to write data to the disk is too high.
HighPageRate Reports when the rate at which pages are read from or written to disk to resolve hard page faults is too high. This counter is a primary indicator of the types of faults that cause system-wide delays.
HighProcessorPct Reports when the percentage of time the processor is running non-idle threads is too high.
HighProcessorQueLen Reports when the number of threads in the processor queue is too high. There is a single queue for processor time, even on computers with multiple processors. It shows ready threads only, not threads that are currently running.
LowAvailableMemory Reports when the amount of physical memory (in MB) immediately available for allocation to a process, or for system use, is too low.
HighLockWaitTime Reports when the average wait time for locks is too high, when evaluated against the historical average.
LockWaitOverThreshold Reports when the average wait time for locks is too high.
TooManyUserConnections Reports when there are too many user connections.
ReplicationLatencyHigh Reports when the latency of delivered transactions from the distributor to the subscriber is too high.
UnsafeAutoparamsHigh Reports when the rate of unsafe auto-parameterization attempts is too high.
DataThroughputLow Reports on the rate of data throughput by monitoring the rate of batch requests.
JobFailures Reports on job failures.
TooFrequent Queries Reports when a query is executed too frequently.
HighIndexFragmentation Reports on Indexes with a high percentage of fragmentation.
HighLatchWaitTime Reports when the average wait time for latches is too high.
JobsTooLong Reports when complete jobs have a duration that is too long.
HighCpuQueries Reports on queries for which the average CPU time is high.
SlowQueries Reports on queries for which the average elapsed time is high.
TransactionsDownload PDF
Collection Monitors for:
DNS The DNS protocol enables you to test whether a DNS server can resolve the IP address of a fully qualified host name.
FileContent The FileContent transaction enables you to check a file for undesired content, such as an error message recorded in a log file.
FileExistence The FileExistence transaction enables you to monitor for the existence or absence of a file.
FTP The FTP protocol enables you to test whether a user can connect to an FTP server.
HTTP (HTTPConnect, HTTPUrl) The HTTP protocol enables you to test whether Longitude can connect to an HTTP site, and whether the text on a web page matches the expected content.
NNTP The NNTP protocol enables you to test whether an NNTP server is accessible.
Ping (Ping, PingCritical) The Ping protocol enables you to test for a reply from a ping – different tests are available for different levels of criticality.
Port The Port protocol enables you to test whether a connection can be made to a port.
Process (UnixProcess, WinProcess) The Process protocol enables you to test whether a particular process exists, with different tests tailored for Unix/Linux and Windows processes.
Script (UnixScript, WinScript) The UnixScript and WinScript transactions enable you to monitor the output of a script.
Service The Service protocol enables you to test whether a particular service is running.
SMTP The SMTP protocol enables you to test whether a connection can be made to an SMTP server.
SQL (SQLConnect, SQLQuery) The SQL protocol enables you to test whether a connection can be made to a SQL server, and to monitor the output of a query.
SSH / UnixConnect The SSH protocol enables you to test whether an SSH connection can be made to a server; on Unix/Linux, the test can be made for SSH or Rexec, and the connection can be made using public-key authentication, if desired.
Telnet The Telnet protocol enables you to test whether a Telnet connection can be made to a server.
WinShare The WinShare transaction enables you to test whether a Windows share exists.
WmiConnect The WmiConnect protocol enables you to test whether Longitude can connect to WMI on a computer.
UnixDownload PDF
Collection Monitors for:
CpuBusy Reports when the system CPU percent is high.
TooManyProcesses Reports if there are more than a specified number of processes on the system, excluding zombie processes.
TooManyZombieProcesses Reports if there are more than a specified number of zombie processes on the system.
TooManyRunnableProcesses Reports if there are more than a specified number of runnable processes on the system.
FileSystemSpaceLow Reports file systems with a small number or small percentage of kilobytes free.
LowFreeInodes Reports file systems with a small number or a small percentage of inodes free.
HighIORateDisks Reports disks which are experiencing a high I/O rate.
LowFreeMemory Reports when the system is low on free memory.
SwapSpaceUsageHigh Reports when too much swap space is used on the system.
SwapOutRateHigh Reports when the system is experiencing high swapping.
PageOutRateHigh Reports when the system is experiencing a high page out rate.
PageScanRateHigh Reports when the system is experiencing a high page scan rate
HighNetwkInputErrs Reports network interfaces with a high input error rate.
HighNetwkOutputErrs Reports network interfaces with a high output error rate.
HighNetwkInputPckts Reports network interfaces with a high input packet rate.
HighNetwkOutputPckts Reports network interfaces with a high output packet rate.
NetworkCollisions Reports network interfaces with a high collision percent.
HighCpuProcesses Reports processes which are using a large percentage of the CPU.
HighMemoryProcesses Reports processes which are using a large percentage of the available system memory.
IdleProcesses Reports processes which have been idle.
VMwareDownload PDF
Collection Monitors for:
HighCPUUsage Checks for high CPU usage on a host
VMHighCPUUsage Checks for high CPU usage on a virtual machine
ClusterHighCPUUsage Checks for high CPU usage on a cluster
HighIORate Checks for high IO rate on a host
LowFreeSpace Checks for low free space on a datastore
HighMemoryUsage Checks for high memory usage on a host
VMHighMemoryUsage Checks for high memory usage on a virtual machine
HighNetworkPackets Checks for high network packet transmission rate on a NIC of a host
VMHighNetworkPackets Checks for high network packet transmission rate on a NIC of a virtual machine
ClusterVMOP Checks for a high number of migrations with Storage VMotion in a cluster
DatacenterVMOP Checks for a high number of migrations with Storage VMotion in a datacenter
VMwareAlarms Checks for state changes in any alarms defined in VMware or VCenter
Report Reports on:
VM CPU% CPU % Used
VM CPU Ready CPU Ready %
VM Memory Used Memory %
VM Disk Disk Read Rate (KB/sec), Disk Write Rate (KB/sec), Disk Read + Write Rate (KB/sec)
VM Network Network KB/sec Receive Rate, Network KB/sec Transmit Rate, Sum of Network KB/sec Receive + Transmit Rates
VM Storage GB Used
VM File Virtual Disk Used (GB)
VM Zombies Zombie VMs (under used vms)
Host CPU Host CPU Usage %
Host Memory Host Used Memory %
Host Disk Host Disk I/O Read Rate (KB/Sec), Host Disk I/O Write Rate (KB/Sec, Host Disk I/O Read + Write Rate (KB/Sec)
Host Network Network KB/sec Receive Rate, Network KB/sec Transmit Rate, Sum of Network KB/sec Receive + Transmit Rates
Datastore Storage GB Used
Datastore File Virtual Disk Used (GB)
Cluster CPU CPU % Used
Cluster Memory Used Memory %
WindowsDownload PDF
Collection Monitors for:
CpuBusy Reports when the system CPU percent is high.
Disk Reports disks with a high busy percentage or low free space
DiskIO Reports disks with a high queue length
DiskStatus Reports on the status of the disk drives
LowFreeMemory Reports when the system is low on free memory.
PageRateHigh Reports when the system is experiencing a high page read and write rate.
HighNetwkInputPckts Reports network interfaces with a high input packet rate.
HighNetwkOutputPckts Reports network interfaces with a high output packet rate.
HighNetworkInputErrs Reports network interfaces with a high input error rate.
HighNetworkOutputErrs Reports network interfaces with a high output error rate.
PrintQueueJobErrs Reports job errors in the print queue.
PrinterState Reports a printer status that is neither running nor idle.
HighCpuProcesses Reports processes which are using a large percentage of the CPU. For multiprocessors, the rule will divide the total cpu percentage used by the number of processors
ServiceNotRunning Reports when a service has a Start Mode of ‘Auto’, ‘Boot’ or ‘System’ but is not running.

Release Notes

Overview


The Release Notes document includes a list of new features introduced in this release of Heroix Longitude®, a list of known issues, and information about upgrading Longitude.

Product Packaging


Heroix Longitude can be packaged to exclude certain product capabilities. However, the documentation will include a description of the full capabilities of the product. If you have installed a package containing less than the full product, some of the capabilities described in the documentation will not be available to you.

Other Heroix Longitude documentation


Quick Start Guide

The Heroix Longitude Quick Start Guide gives a basic overview of the product, including instructions for installing and configuring the product. For more detail about Heroix Longitude, please see the online help. You can access the Quick Start Guide from the Help menu in the Heroix Longitude Web UI or by opening the following web page:

https://www.heroix.com/how-to/quick-start/contents-2/

Online help

You can access the online help from the Heroix Longitude Web UI, by selecting How to from the Docs menu.

The online help is context-sensitive – when you open the help, the page that is displayed will depend on what page of the Web UI you were on when you opened the help.

New Features


Heroix Longitude V10.1

  • Longitude Command Line Interface (CLI)
    • The Longitude CLI provides the ability to:
      • Add or Remove monitoring for computers or groups.
      • Suspend or Resume monitoring for computers or groups
      • Create groups, add computers to groups, and list computers in group.
      • List computers monitored by an application and list suspended computers
    • The Longitude CLI can be incorporated into user-written scripts to automate monitoring tasks.
    • For additional details see the Longitude Command Line help and Application Properties reference sheet
  • Monitoring Enhancements
    • The Longitude SQL2016 application is now available.
  • Other Enhancements
    • The right-click menu for Events in the Event Monitor now includes a direct link to the Event’s Configure page.

Heroix Longitude V10.0

  • Enhancements in the primary user interface in V10.0
    • The user interface uses Apache tomcat V8 in Longitude V10.0
    • The definition of computer groups has been changed, allowing computers to exist in multiple groups.
    • The summary of all Status dashboards now contains a colored icon representing the worst state of each dashboard.
    • Several schedules are available when defining scheduled reports.
    • Monitoring can be suspended or resumed on multiple computers with a single operation.
  • Monitoring Enhancements
    • The NetworkDevice solution has been enhanced to support SNMP V2 64-bit counters.
  • Other Enhancements
    • Longitude V10.0 uses Java 8.

Product notes


  • Install may fail on Windows if logged in with an account with non-alphanumeric characters

    The install on Windows may fail if you are logged in with an account that includes non-alphanumeric characters. If this occurs, try logging in to the machine with an account that only includes alphanumeric characters and run the install again.

  • Email stops working using the internal SMTP server

    By default, Heroix Longitude uses an internal SMTP engine, called Aspirin, to send email and does not require any configuration from the user. In many sites, this has worked correctly in a production environment, but some sites have experienced problems sending email. If you experience problems with the internal SMTP server, follow the instructions in the online help under “Configuring a User-Defined SMTP Server” to configure Heroix Longitude to use a different SMTP server.

  • Monitoring the Internet Application

    The Internet application enables you to emulate the experience of a web site by executing synthetic transactions against a web site and evaluating the response time and content of the site. Firefox 44.0 or higher is required on the Longitude Statistics Server to record and execute the internet macros.

  • Statistics Dashboard for VMware statistics

    Several of the VMware statistics can not be collected at the very short intervals used by the Statistics Dashboard (such as 10 seconds). If you create a Statistics Dashboard that includes VMware statistics, and the dashboard is not updated with new values each interval, you should use a longer interval.

Requirements

Before Installing Longitude

Antivirus Installation Advisory:

Antivirus software may interfere with the installation of the database used by the Longitude Management Console. Before installing Longitude we recommend temporarily disabling any antivirus software on the server on which you will install Longitude. After installation, the antivirus software may be enabled, but exclude the Longitude directories and processes from antivirus scans.

Heroix Longitude Server Hardware Requirements:

Minimum hardware requirements (maximum 50 managed devices)

  • Windows 2008, Windows 2012, or Windows 2016
  • 2+ GHz Processor
  • 2 GB Main memory
  • 30 GB free disk space

Recommended hardware

  • Windows 2008, Windows 2012, or Windows 2016
  • 2x 2+ GHz Processors
  • 6 GB Main memory
  • Less than 250 managed devices: 80 GB free disk space
  • More than 250 managed devices: 150 GB free disk space

Remote Agent recommended hardware
(maximum 250 managed devices per agent):

  • Windows 2008, Windows 2012, or Windows 2016
  • Red Hat Linux or SUSE Linux (note – not supported on SUSE Linux with 64 bit extensions)
  • 2+ GHz Processor
  • 4 GB Main memory

Software Requirements:

Windows 2008, 2012, or 2016

Domain: Longitude is designed to operate in a Windows domain.

Workgroups: Workgroup installations can be used for evaluation purposes only. After installation, you will be able to collect data only for the machine you installed Heroix Longitude on. To collect data for additional machines, consult the Troubleshooting Help.

Browser Support:

  • Internet Explorer® 9 or higher **
  • Mozilla Firefox® 3.0 or higher
  • Chrome 12 or higher
  • Safari® 5.05 or higher

**Longitude is not supported in IE Compatibility View. To disable compatibility view for Longitude, go to Tools >> Compatibility View Settings, and make sure the Longitude server is not in the list of sites that have been added to Compatibility View and that “Display intranet sites in Compatibility View” is not checked.

Installation

You will be asked to provide the following information during the Longitude Installation:

Initial Longitude Account and Email Address

Longitude Account and Email Address

The account you create in this screen is the initial Longitude administrative account, and will be used to log in to the Longitude Web UI. This account is internal to Longitude, and is used by Longitude to access its backend database. The username and password should:

  • Not start with a number
  • Not contain a MAXDB reserved keyword such as DBA or DBM.

You will be able to create additional accounts after installation, but you should retain the initial username and password created during installation for support purposes.

The email address specified in this screen will be used by Longitude as the contact address for administrative messages – e.g. this email address will be alerted if the Longitude license is about to expire. This address may be changed after installation.

Windows domain account

Windows Domain Account

The account specified in this screen will be used as the service account for data collection from Windows computers. In most cases, you will want to specify a domain administrator account so that Longitude will have permission to collect performance data from Windows servers in the same domain as the Longitude Management Console.

The installation will attempt to verify that the account has administrative permission, and that the password is correct. If it cannot verify the account, you will receive an error message, but will be allowed to proceed with the installation. In this case, or in the case that the Windows account information is left blank, the installation will use the Local System account for Windows data collection.

You can change the Windows account specified during installation through the Windows Services Applet (services.msc) by changing the service account assigned to the Heroix Longitude Statistics Server Service.

Installation Directories

The installation will ask for two installation locations. The first is for the Longitude product files – this will require approximately 1 Gb of space, and will default to c:\Program Files\Longitude.

Longitude Product Installation directory

The second location is where the Longitude database will be installed – the default directory is the same as the product files default (c:\Program Files\Longitude). The database has a minimum size of 3 Gb, and the install can be configured to use as much as 30 Gb. As Longitude archives data over time, the database will extend to accomodate the additional data – please ensure that the drive you specify here has at least enough space for the installation, and optimally additional free space for the database to extend.

Longitude Database Installation directory

Database Size

The installation will create a partition size for the database based on the number of servers being monitored, with 3GB allocated for every 100 servers up to a maximum partition size of 30GB for 1000 servers. If you expect to collect a large number of Event records (i.e. Windows Event Log, Syslog, SNMP Traps), enter double the number of servers you will be monitoring in this field. Longitude will create additional database partitions as needed up to a maximum of 11 partitions.

Longitude Database initial size

Longitude Installation

After you confirm that you are ready to install, Longitude will install the Web UI and database. Please note that the time needed to install the database will depend on the size of the data partition selected, and the speed of the drives on the Windows server. The database installation can take several minutes.

Licensing

The Free Longitude Demo is licensed for two weeks after installation, and allows monitoring for 100 devices, 32 Hyper-V sockets and 32 VMware sockets. To purchase a license contact Heroix online or email Heroix Sales (sales@heroix.com) directly.

 

License Details

To view the details of Longitude’s license, click on the Admin button in the upper right part of the UI, and select Licensing to display the License Details window.

License Details

The upper left portion of the License window is labeled “License for”, followed by the name of the computer on which you installed Longitude. In most cases this name will be the fully qualified domain name for the computer, but this may be vary depending on your network configuration. Heroix licensing will need the name listed after “License for” to create your license.

 

Update License

To update your license, click on the Browse button, and browse to the Longitude license file, which will end with an .FZE extension. Check that the name after “License for” matches the name in the Management Station field for the key, and that the units and expiration date for the license are correct. Select the Apply New License button to activate the license. You will see a notification that the key was applied, and the license display will update with the details of the new key.

Monitoring

Longitude must first be configured to collect data for the devices you want to monitor. Monitoring can be configured using Device Discovery, which will automate monitoring for Windows, Unix, and Network Devices, or by manually configuring monitoring through the Monitor an Application window.

Device Discovery

Monitor buttons

  1. Click the Discover button in the upper left of the Web UI to open the Device Discovery Wizard.
  2. Select Windows, Unix, or Network Device as the application to discover:
    • Windows
      Automated Device Discovery
    • Unix
      Unix Discovery
    • Network Devices
      Network Discovery
  3. Select IP Address to start scan
  4. Select IP Address to end scan (note: you can only scan one class C subnet at a time)
  5. For Unix/Linux monitoring, enter a Username and Password that can connect to the servers via SSH. Root access is not required.
  6. For Network Device monitoring, enter an SNMP V1 community string. Read access is required.
    Please note:
    Monitor the Network Device Application manually to collect data using SNMP V2.
  7. Click Next
  8. When Longitude has finished scanning the requested IP range, you will be presented with a list of computers or network devices that can be monitored with the selected application:
    Discovery2
    Select the devices you would like to monitor. You will be able to monitor devices up to the number of license units you have available.
  9. Click Next
  10. The final discovery step will display the monitoring
    results, including any monitoring errors:
    Discovery3
    If there are any errors reported, you can click on the error link to determine what the error condition is and how to remedy it.
  11. After you click Done, you will see the additional computers you are monitoring:Monitoring

 

Monitor an Application Manually

  1. Click the Monitor button in the upper left of the Web UI to open the Monitor an Application Window
  2. Select the application to monitor from the drop down list.
    Select application from drop down list
  3. When you select an application, the configuration screen may display an Application Properties secion which will contain fields for additional information needed to monitor the application. Further details on specific information needed for each application can be found in the Application help link. Fields marked with a red asterisk (*) are required.
    Monitor VMware
  4. Either manually enter the computer to monitor in the Computers field, or select the button to the right of the Computers button to display of list of computers you are already monitoring.
    Computer selection
  5. Click on the Monitor button. Longitude will test data collection for the application using the supplied Application Properties, and a result window will display either that the collections succeeded, or list any errors that were found.
    Monitoring results

Events

Viewing Events

Longitude checks the data it collects for the existence of problem conditions – for example, low disk space or high CPU usage. When a problem condition is found, Longitude creates an Event containing the details of the problem. Problem conditions are displayed graphically in Status Dashboards, and the full details of the problem are available in the text in the Events display.

Status Dashboard

  1. Click on the Dashboard tab.
  2. Click on the Status button.
  3. The Dashboard home page displays an overview of the most severe problem for each dashboard.
    Dashboard home page
  4. To view the details for a dashboard, select the Dashboard in the left pane or the overview dashboard icon in the right pane.
  5. Hovering over a Widget displays details for the specific section of the underlying widget.
    Hover over dashboard
  6. Right-clicking on a widget displays available report options.
    Right click on event widget
  7. The Problem items only report displays the details of the problem condition, with the most severe problems at the top of the report. Click on the Back button to return to the Widget display.
    Summary event display

Events Display

  1. Click on the Dashboard tab.
  2. Click on the Events button.
  3. Longitude Event Detail display:
    Event Monitor

    • The left pane of the Events display contains icons displaying the highest severity event found for the computer.
    • The right pane displays the events found for the servers checked in the left pane – by default the display shows events for the last hour.
    • The Count column is the number of times the event has occurred in the interval being displayed – clicking on the + icon to the left of the Count displays all the events for the interval.
    • Clicking on an Event in the right pane displays the text of the event in the bottom pane.
    • The Windows Event Log, Syslog, and SNMP Traps tabs will only be displayed if these applications are being monitored.
  4. Sorting and Filtering Events:
    Event Monitor filters

    • Most of the columns in the Event Monitor can be filtered and sorted.
    • Click on the column title to sort by that column.
    • Click on the arrow to the right of a column menu to display additional filtering options.
    • The Columns filter is the same for all columns and allows you to remove columns from the display.
    • Filtering options vary depending on the context of the column, e.g.:
      Event Monitor context filter

Alerts

Configuring Alerts

When Longitude creates an Event, that event can trigger an Action. Actions can be used to execute OS commands, or to send alert messages via Email, Pager, Text Message, and/or SNMP Traps.

  1. Click on the Dashboard tab.
  2. Click on the Events button, and select the Event you want to generate an alert.
  3. Click on the Configure button – the Event selected in the previous screen will be selected in this screen. Alternately, if you know which Event you want to alert on, you can browse to the Event in the left pane.
  4. In the right pane, select the Actions button.
  5. Actions can be configured by Computer or by Computer Group. In the right pane, in the Action Filters field, click on the radio button for either Groups or Computers. The default value for both Groups and Computers is *, selecting all Computer Groups or all Computers. Please see the Longitude User Guide for more details on User Defined Groups and on using Groups in Actions.
    Computer or Computer Group alert selection
  6. In the right pane, in the Action Filters field, click on the list of computers to select individual computers, or leave the field as * to alert for this event on all computers.
  7. Some alerts will contain additional Action Filters – for example, filtering for Disk IDs or Service Names. These may be left as * to select all.
  8. Select the number of consecutive events to alert on. For example, if you are alerting on a PingCritical Event, which has a 1 minute interval, selecting a count of 3 would delay the alert for 3 minutes, but would eliminate false alerts for intermittent network problems. However, Disk Space rules have a 1 hour interval, so a count of 3 would delay alerts for 3 hours.
  9. Select the alert actions. Actions require the following additional properties:
    Email Comma separated list of recipients
    Text to pager Pager Provider and Number
    Text to phone Cell Phone Provider and Number
    SNMP Trap Specific Trap Number
    Execute Command to Execute (Windows Computers only)

    Alert displaying all available actions

  10. The Enter Times of Day and Days of the Week field sets the time when the alert is active – alerts will only be executed during the selected days and times.
  11. The Cool Off Period is the number of minutes between alert updates. Once an alert is sent, if the problem has not been resolved, additional alerts will only be sent after the Cool Off Period has expired.
  12. Click on the Apply button to create the alert action. This button will be available after one or more fields in the Select Actions section have been completed.
  13. You will receive a Notice that the Action has been successfully applied.Display with action notation
  14. After the action has been assigned, the Configure window will display a different icon for events with actions.

Reports

Viewing Reports

Longitude reports are produced by the data collected from monitoring, and from Events created through analyzing the data. Reports can either be Summary reports, comparing data across computers, or detail reports, looking at the data on a specific computer over time.

  1. Click on the Reports tab.
    Reports with notes
  2. Select an Application from the Select an application… drop down list. This list will only include applications for which Longitude is collecting data.
  3. The available reports for the selected application are listed as tabs in the right pane.
  4. Select Enterprise to produce a Summary report, or select an individual computer to produce a detail report. Summary reports will contain links to detail reports.
  5. Expand the Report Options section in the left pane for options on filtering data and changing the format of the report. The options avialable on this tab will vary depending on the selected report.
  6. Expand the Date & Time section in the left pane for controls to adjust the time period covered by the report
  7. Hovering over the graph will generate a tool tip displaying the value of the graph at that location.
  8. The left pane of the report can be collapsed or expanded through a button on the frame separating the two panes.
  9. The Print and Email buttons are only available for Graphs.
  10. The Export button will provide the numeric values for the report in comma separated format.
  11. The Scheduler button will allow you to automatically produce the report you are currently viewing. The report
    can be scheduled to be run at hourly, daily, weekly, monthly and quarterly intervals.