Exchange 2010

Supported Versions Exchange 2010
Collection
Methods
WMI, PowerShell Exchange Management Shell scripts, File Parsing
Requirements
  • The account assigned to the Statistics Server service must have the following properties:
    • Be a member of the Local Administrators group on the Exchange Servers from which statistics will be collected.
    • Be a domain account in the same domain as the Exchange server.
    • In order to collect Mailbox and Folder statistics the account must have “Read” access in Exchange.
  • The Exchange Management Shell (EMS) must be installed on the Longitude Agent used for Exchange2010 collections. This tool can be installed by using the Exchange2010 Installation CD and selecting only the Management Tools portion. The Longitude Statistics server will need to be running on a 64 bit OS to install the Exchange Management Tools.
  • The Exchange2010 application will monitor a default list of Exchange 2010 services. Any services on this list that have been installed but are not running will generate an alert. Additional services may be monitored using Service Transactions. The monitored services are:
    MSExchangeAB
    MSExchangeADTopology
    MSExchangeAntispamUpdate
    MSExchangeEdgeSync
    MSExchangeFBA
    MSExchangeFDS
    MSExchangeIS
    MSExchangeMailboxAssistants
    MSExchangeMailboxReplication
    MSExchangeMailSubmission
    MSExchangeProtectedServiceHost
    MSExchangeRepl
    MSExchangeRPC
    MSExchangeSA
    MSExchangeSearch
    MSExchangeServiceHost
    MSExchangeTransport
    W3SVC
  • The Windows Management Instrumentation (WMI) service must be running on the Exchange 2010 Server.
  • The optional TrackingLog collections require that Exchange Message Tracking be enabled. Message tracking may be enabled as follows:
    1. Log on to the Exchange Server with a domain admin account.
    2. Open the Exchange Management Console.
    3. Do one of the following:
      • On a computer that has the Edge Transport server role installed, select Edge Transport, and then in the action pane, click the Properties link that’s directly under the server name.
      • On a computer that has the Hub Transport server role installed, in the console tree, expand Server Configuration, and select Hub Transport. In the action pane, click the Properties link that’s directly under the server name.
    4. On the Properties page, click the Log Settings tab.
    5. In the Message tracking log section, select Enable message tracking log to enable message tracking.
    6. Click Apply or OK to save changes.
  • A separate, dedicated Statistics Server is recommended to collect from an Exchange computer when the Exchange
    implementation is large (e.g. many hundreds of mailboxes or folders). Some of the nightly Exchange collections can
    take a long time for a large implementation, so dedicating a separate Statistics Server to those collections will
    allow them to be processed without holding up other non-Exchange collections.
Configuration
  1. Use Monitor Devices
  2. If necessary, select a Longitude Remote Agent.
  3. Select Exchange2010.
  4. Enter the name of the Exchange 2010 Server to be monitored in the Computers field.
  5. Enter the Roles to be monitored. The default is a * wildcard value for all roles, or you can enter as many roles as needed from the following:
    • HubTransport (or HT)
    • ClientAccess (or CA)
    • EdgeTransport (or ET)
    • Mailbox (or MB)
    • UnifiedMessaging (or UM)

    If you are not certain which roles to monitor, use the default * wildcard value.

  6. The Servers value is the name used for scripted PowerShell collections. This is normally the same as the server name.
  7. Enter the Log Directory Path – this is the UNC path to the shared Tracking Log directory on the Exchange 2007 server. The default value for this is \\Exchange Server Name\MessageTracking. If message tracking is not enabled, this value may be left blank and can be configured later.
  8. Click Monitor
Troubleshooting
  • Collections fail with a No valid Counters error:
    The performance counters collected by this application have been corrupted or are not present. Rebooting the target computer may resolve the problem, or the counters may need to be manually reloaded. See the Microsoft website for more details about missing performance counters.
  • Collections fail to register with an Invalid Class error:
    The performance counters collected by this application are present on the system, but WMI cannot access them. To resolve the issue:

    1. Log on to the target computer with a local administrator account.
    2. Open a command prompt and run the command: winmgmt /resyncperf.
    3. Restart the Windows Management Instrumentation service on the target computer.
  • Exchange TrackingLog collection will fail to register if:
    • Exchange message tracking is not enabled. See Exchange Message Tracking Log Configuration.
    • The Exchange Server is monitored by its IP address rather than its name. If this is the case, remove the Longitude Exchange application for the IP address of the server and add it for the name of the server instead.
    • The Exchange Tracking Log folder is not shared.