Heroix Longitude® Service Level Agreements (SLAs) allow you to monitor and assess the performance of anything from a single entity to a multi-tiered application or business service. If the IT department has contractual obligations for service levels, Longitude’s SLA management can help ensure and document compliance. SLAs are particularly useful for correlating user experience metrics (as measured via Longitude’s synthetic web transaction facility) with the underlying infrastructure components that support the associated business service. Service Level Agreements are defined in terms of service availability and performance, answering the questions:
- What percentage of the time was the service available?
- How was the service performing?
- What is the root cause of outages and degradations in performance?
SLA Dashboards and Reports
Longitude’s SLA Dashboard provides up to the minute displays of SLA performance, with pinpoint drilldown to investigate shortfalls in compliance. Historical service level agreement monitoring reports are also available. When an SLA indicates an issue, you can make SLA reporting more informative for stakeholders by commenting on extenuating circumstances or documenting the actions taken to resolve the problem. Likewise, you can document changes in IT infrastructure – such as upgrading the CPU or doubling the memory in a web server – and then measure the resulting effects on SLA performance.
About Heroix
Heroix Longitude is a proven, self-service applications, network performance, and virtualization monitoring solution. It delivers immediate, comprehensive performance information, at an affordable price, to solve multiple monitoring challenges in companies of all sizes. The agentless software is the fastest and easiest-to-use application and network monitoring software available. Longitude monitors hundreds of vital performance metrics, alerts you to problems, takes corrective actions, and creates reports for everyone, from executives to IT staff. There is no lengthy installation or learning curve; non-IT staff can purchase Longitude and be monitoring within 10 minutes.
