Windows

Supported Versions Windows XP, Vista, 7, 8, 2000, 2003, 2008, 2012, 2016
Collection Methods WMI
Requirements
  • The Longitude Statistics Server account must have Local Administrator privileges on the monitored computer.
  • The Windows Management Instrumentation (WMI) service must be running on the monitored computer.
Configuration
  1. Use Monitor Devices or see the Windows instructions for Device Discovery.
  2. If necessary, select a Longitude Remote Agent.
  3. If monitoring manually, select Windows
  4. Enter the name of the computer to be monitored in the Computers field.
  5. Click Monitor
Troubleshooting
  • Collections fail with a No valid Counters error:
    The performance counters collected by this application have been corrupted or are not present. Rebooting the target computer may resolve the problem, or the counters may need to be manually reloaded. See the Microsoft website for more details about missing performance counters.
  • Collections fail to register with an Invalid Class error:
    The performance counters collected by this application are present on the system, but WMI cannot access them. To resolve the issue:

    1. Log on to the target computer with a local administrator account.
    2. Open a command prompt and run the command: winmgmt /resyncperf.
    3. Restart the Windows Management Instrumentation service on the target computer.

    Note: For Windows 2000 or Windows XP, the command in step 2 is: winmgmt /resyncperf Winmgmt_Process_ID where Winmgmt_Process_ID is the Process ID for the winmgmt process.