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Configuring Alerts

When Longitude creates an Event, that event can trigger an Action. Actions can be used to execute OS commands, or to send alert messages via Email, Pager, Text Message, and/or SNMP Traps.

  1. Click on the Dashboard tab.
  2. Click on the Events button, and select the Event you want to generate an alert.
  3. Click on the Configure button – the Event selected in the previous screen will be selected in this screen. Alternately, if you know which Event you want to alert on, you can browse to the Event in the left pane.
  4. In the right pane, select the Actions button.
  5. Actions can be configured by Computer or by Computer Group. In the right pane, in the Action Filters field, click on the radio button for either Groups or Computers. The default value for both Groups and Computers is *, selecting all Computer Groups or all Computers. Please see the Longitude User Guide for more details on User Defined Groups and on using Groups in Actions.
    Computer or Computer Group alert selection
  6. In the right pane, in the Action Filters field, click on the list of computers to select individual computers, or leave the field as * to alert for this event on all computers.
  7. Some alerts will contain additional Action Filters – for example, filtering for Disk IDs or Service Names. These may be left as * to select all.
  8. Select the number of consecutive events to alert on. For example, if you are alerting on a PingCritical Event, which has a 1 minute interval, selecting a count of 3 would delay the alert for 3 minutes, but would eliminate false alerts for intermittent network problems. However, Disk Space rules have a 1 hour interval, so a count of 3 would delay alerts for 3 hours.
  9. Select the alert actions. Actions require the following additional properties:
    Email Comma separated list of recipients
    Text to pager Pager Provider and Number
    Text to phone Cell Phone Provider and Number
    SNMP Trap Specific Trap Number
    Execute Command to Execute (Windows Computers only)
    WebHook URL and Text to post

    Alert displaying all available actions

  10. The Enter Times of Day and Days of the Week field sets the time when the alert is active – alerts will only be executed during the selected days and times.
  11. The Cool Off Period is the number of minutes between alert updates. Once an alert is sent, if the problem has not been resolved, additional alerts will only be sent after the Cool Off Period has expired.
  12. Click on the Apply button to create the alert action. This button will be available after one or more fields in the Select Actions section have been completed.
  13. You will receive a Notice that the Action has been successfully applied.
  14. After the action has been assigned, the Configure window will display a different icon for events with actions.
    Display with action notation

Events Reports