Windows

The Technical Specifications below provide details on metrics collected by the Windows application, how those metrics are evaluated by Longitude, and the available preconfigured reports. For additional details on the Longitude Windows application, see the Windows Application User Guide or contact Heroix Support.

Events

Longitude Events are generated when collected performance and availability metrics are evaluated by Longitude’s rule engine and a potential problem is detected.

The rules use best-practice thresholds, displayed below, which can be customized as needed.

Reports

Longitude reports display performance and availability metrics over time. Summary reports display average metrics across multiple devices, while detail reports drill down and present a more granular view of metrics for a selected device.

 

CPU
Metrics Events
% Interrupt Time
% Privileged Time
% Processor Time
% User Time
Process Count
Thread Count
Processor Queue Length

 

CPU Saturated: % Processor Time > 90%
CPU High: % Processor Time > 80%
Reports
Summary CPU usage across multiple servers
Detail Detailed per server CPU usage
Summary Process count across multiple servers
Detail Detailed per server process count

 

Disk Storage
Metrics Events
Device
Disk free space %
Disk free space KB
Disk Space Critical: Free space % < 2% or
Free space KB < 500 KB
Disk Space Low: Free space % < 4% or
Free space KB < 1000 KB

 

Reports
Summary Disk Storage across multiple servers
Detail Disk Storage for all disks on a server

 

Disk IO
Metrics Events
Device
% Disk Time
Current Disk Queue Length
Disk Reads/sec
Disk Writes/sec
Disk Read Bytes/sec
Disk Write Bytes/sec
Disk Transfers/sec

 

High Disk Queue Length: Current Disk Queue Length > 2

 

Reports
Summary Disk Read and Write Rates across multiple servers
Detail Disk Read and Write Rates for all disks on a server

 

Disk Status
Metrics Events
Device ID
Disk Status

 

Disk Status: Status not equal “OK”

 

Memory
Metrics Events
Free Memory KB
Total Physical Memory
Page Faults/sec
Page Reads/Sec
Page Writes/Sec
Pages Input/Sec
Pages Output/Sec
Pool Nonpaged Bytes
Pool Paged Bytes

 

Low Free Memory: Free Memory < 5%
High Page Rate: Avg(Pages Input/sec + Pages Output/sec) > 1000
Reports
Summary Memory usage across multiple servers
Detail Detailed per server memory usage
Summary Page I/O rate across multiple servers
Detail Detailed per server page I/O rate
Summary Page fault rate across multiple servers
Detail Detailed per server page fault rate

 

Network Interface
Metrics Events
Name
Output Queue Length
Packets Output Errors
Packets Received Errors
Kilobytes Received/Sec
Kilobytes Sent/sec

 

Input Error Rate: Packets Received Errors > 0
Input KB Rate: KB Received/sec > 12,500
Output Error Rate: Packets Output Errors > 0
Output KB Rate: KB Sent/sec > 12,500
Reports
Summary Input rate across multiple servers
Detail Detailed per server input rate
Summary Output rate across multiple servers
Detail Detailed per server output rate
Summary Input + output rate across multiple servers
Detail Detailed per server input + output rate

 

Printer
Metrics Events
Device ID
Availability
Config Manager Error Code
Printer Status
Detected Error State
Last Error Code
Error Cleared
Attributes
Error Description
Printer Status: Printer Status is not 3 (Idle) or 4 (Printing)
Print Queue
Metrics Events
Print Queue Name
Job Errors
Jobs
Job Spooling
Max Jobs Spooling
Not Ready Errors
Out of Paper Errors
Total Jobs Printed
Total Pages Printed

 

Print Queue Errors: Job errors > 0
Processes
Metrics Events
Process ID
Process Name
Elapsed Time
% Privileged Time
% Processor Time
Page File Bytes
Private Bytes
Thread Count

 

High CPU Processes: % Processor Time > 30
Service
Metrics Events
Service Name
Service Display Name
Process ID
Exit code
Service Specific Exit Code
Started
Start Mode
Start Name
State
Status

 

Service Not Running: StartMode in (‘Auto’,’Boot’,’System’) and Started = False

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VMware Windows Event Log